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Refunds & Returns Policy

Last updated: 21/01/2026

At Flying Coffee, we take pride in the quality of our coffee. If something isn’t right with your order, we’ll always aim to put it right.

This policy explains when refunds or returns may be accepted.

1. Perishable Goods

Coffee is a perishable product.

For hygiene and quality reasons:

  • Opened coffee products cannot be returned

  • Unopened coffee may only be returned if faulty or damaged

This does not affect your statutory rights.

2. Damaged or Faulty Items

If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will assess the issue and, where appropriate, offer:

  • A replacement

  • A refund

  • Store credit

3. Incorrect Items

If you receive an incorrect item:

  • Contact us within 48 hours

  • Do not open the product

We will arrange a replacement or refund.

4. Change of Mind

Due to the perishable nature of coffee:

  • We cannot accept returns for change of mind

  • This includes unopened products unless faulty

5. Refunds

Approved refunds will be processed to the original payment method.

Please allow:

  • Up to 5–10 working days for refunds to appear

  • Processing time may vary depending on your payment provider

6. Subscriptions

For subscription orders:

  • You may cancel or pause future deliveries at any time before the next billing date

  • Charges already processed for dispatched orders cannot be refunded

7. Wholesale & Trade Orders

Wholesale orders:

  • Are non-returnable unless faulty or damaged

  • Must be reported within 48 hours of delivery

  • May be subject to different terms agreed separately

8. Returns Process

Where a return is approved:

  • We will provide return instructions

  • Items must be returned unused and in original packaging

  • We may not be able to process refunds for items returned without approval

9. Contact Us

If you need help with a return or refund, contact us at:

📧  Sales@flyingcoffee.co.uk

Please include your order number for faster support.

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